Refund policy

Cancellation Policy

(“Consumer” means any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or profession.)

Instructions on Withdrawal

Right of Withdrawal for Consumers

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (WeddingSnap Elly UG (limited liability), Hilpertstraße 31, c/o HUB31 Technologie- und Gründerzentrum Verwaltungs-GmbH, 64295 Darmstadt, Germany, telephone number: +49 151 50765057, email address: hey@mymillionsnaps.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, which is, however, not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments that we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
If you have requested that the services for which the contract provides for the payment of a price shall begin during the withdrawal period, you shall pay us an appropriate amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal with regard to this contract, in comparison to the full scope of the services provided for in the contract.

Exclusion and Premature Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision of such services.
The right of withdrawal expires, in the case of a contract for the provision of services that obliges the consumer to pay a price, once the service has been fully performed, if the consumer has expressly consented, before the performance begins, to the entrepreneur beginning performance of the service before the end of the withdrawal period and has confirmed their acknowledgement that they will lose their right of withdrawal upon complete performance of the contract by the entrepreneur.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

  • To: WeddingSnap Elly UG (limited liability), Hilpertstraße 31, c/o HUB31 Technologie- und Gründerzentrum Verwaltungs-GmbH, 64295 Darmstadt, Germany, email address: hey@mymillionsnaps.de:

  • I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () /
    the provision of the following service ()

  • Ordered on () / received on ()

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature of consumer(s) (only if this form is notified on paper)

  • Date


(*) Delete as appropriate.